Privacy Policy

The Fence Flamingo ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at thefenceflamingo.com, submit a lead through third-party platforms such as Thumbtack, or otherwise interact with our services.

By using our website or submitting your information through any platform connected to our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms outlined herein, please do not use our services or provide us with your personal information.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you request a quote, submit a lead, or otherwise contact us regarding fence installation, repair, or related services. The types of information we may collect include:

• Full Name: To identify you and personalize our communications.
• Mailing and Property Address: To provide accurate estimates and schedule on-site consultations.
• Phone Number: To contact you regarding your project, schedule appointments, and send follow-up communications.
• Email Address: To send project updates, estimates, confirmations, and promotional communications.
• Project Details: Including fence type, material preferences, property dimensions, and any other information you provide about your fencing project.
• Usage Data: We may automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited.

2. Third-Party Integrations and Data Syncing

To provide you with the best possible service experience, The Fence Flamingo uses third-party platforms and tools to manage leads and customer communications. Specifically:

• Thumbtack: When you submit a service request through Thumbtack, your contact information and project details are shared with us as a lead.
• GoHighLevel CRM: Lead data from platforms like Thumbtack is automatically synced via API to our Customer Relationship Management (CRM) system, GoHighLevel, which is managed in partnership with Contractor Growth Marketing Agency. This integration enables automated follow-up communications, appointment scheduling, and project management.
• Contractor Growth Marketing Agency: We work with Contractor Growth Marketing Agency as a third-party service provider to process and manage our CRM, marketing automation, and lead follow-up workflows.

These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party platforms.

3. SMS and Email Communications Consent

By submitting a lead or requesting a quote through our website, Thumbtack, or any other connected platform, you expressly consent to receiving the following communications from The Fence Flamingo:

• SMS (Text Messages): Including but not limited to project updates, appointment reminders, follow-up messages, and promotional offers related to our fence installation and repair services.
• Email Communications: Including but not limited to project estimates, confirmations, scheduling updates, promotional materials, and customer satisfaction surveys.

These communications are sent for the purpose of fulfilling your service request and keeping you informed about your fence project. Message and data rates may apply for SMS communications. Message frequency varies based on your project status and interactions with our team.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide fence installation or repair estimates.
• To schedule on-site consultations and service appointments.
• To send automated follow-up communications regarding your project.
• To improve our services, website, and customer experience.
• To comply with applicable legal obligations.
• To protect against fraudulent, unauthorized, or illegal activity.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure, encrypted data transmission (SSL/TLS) on our website.
• Access controls limiting who within our organization can view your personal data.
• Regular security assessments of our third-party service providers.
• Secure storage of customer records within our CRM platform.

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to taking all reasonable steps to protect your data.

6. Opt-Out and Unsubscribe Instructions

You have the right to opt out of receiving communications from The Fence Flamingo at any time. Here is how:

Please note that opting out of marketing communications will not affect transactional messages related to an active service request or contractual obligation.

7. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers (such as Contractor Growth Marketing Agency and GoHighLevel) who assist us in operating our business and serving you.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• Protection of Rights: When we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at eric@thefenceflamingo.com, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: